The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Their money hasn't been received yet. Lava Blaze Pro 5G. You can. . Right of cancellation. 1. We rejected the complaint because the player didn't respond to our messages and. Cancellation instructions. The player. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. The player from Brazil complains about an uncertain issue. Right of withdrawal.